Change Healthcare experienced a cyberattack on February 21, and in response took several of their services offline. This is impacting our practices' ability to carry out certain health care processes, most importantly claims submission. Below are postings from our various health plan partners on steps to take to ensure business continuity. Most health plans are suggesting manual claims submission, or signing up for a different business partner such as NEHEN to use for checking eligibility, submitting referrals or prior authorizations, and electronic claims submission. We will continuously update our website with the latest information we have, and date our files so you know which is most current.
March 21, 2024: The MassCollaborative is comprised of MHA, MMS, MAHP, BCBS and the MHDC have been working together to make it easier for providers to access the resources they need to minimize disruptions from the Change Healthcare cyberattack. Click on the MHA resources document below for more information.
March 20, 2024: Optum is now offering better terms on its advance payment program. Click on this link for more information. Temporary Funding Assistance Program for Providers (optum.com)
March 11, 2024: CMS is now offering an advance payment program. Click on the CMS link below for more information. Also Change has communicated timelines for resolution of claims and processing services, click on United link below.
March 4, 2024: The latest public updates from Change Healthcare are available on the “Optum Solutions Status Updates” page, where you can subscribe to receive updates. If you have any questions or need additional assistance, please contact pprc@mms.org
Aetna Update 3.19.2024 (pdf)
DownloadBCBS info on claims filing 3-11-24 (pdf)
DownloadBCBSMA information on Change Healthcare 3-1-24 (pdf)
DownloadCMS FAQ on accelerated payments 3-14-24 (pdf)
DownloadCMS instructions for cash advance 3-11-24 (pdf)
DownloadFallon Health Change Healthcare network interruption 3-1-24 (pdf)
DownloadHHS flexibilities 3-11-24 (pdf)
DownloadMHA resources for questions 3-21-24 (pdf)
DownloadPoint32 Update 3-14-24 (pdf)
DownloadSWH.Provider Bulletin.Change Healthcare (pdf)
DownloadUnited updates 3-11-24 (pdf)
DownloadUnited Service-Disruption-realted to Change Healthcare 2_23_2024 (pdf)
DownloadWellSense Health Plan Change Healthcare outage 3-1-24 (pdf)
DownloadA reminder that we have various urgent care sites available for your patients that are a good option clinically, as they are perfect for the treatment of lower-acuity illnesses. And BILH urgent cares are the same cost as other out of system urgent cares. This option helps during the busy holiday season, and as we transition into the flu season. Advantages to using these sites:
See attached for the sites in Chelsea, Chestnut Hill, Dedham and Quincy, with hours and services available listed.
Feel free to post this flyer in a prominent place(s) at your practice and in patient rooms.
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